Telephone Systems Service and Customer Experience
The success of your business may hinge on offering a high quality
customer service experience. Your telephone systems service company
can have a direct impact on your ability to service your customers. The latest
technology in phone systems, such as cloud/hosted VoIP, premise based VoIP systems and even today's digital
systems offer an impressive collection of features that will offer the best
customer service operations available. Without diligent staff training, though,
even the most robust collection of phone systems features will not do you any
good. Office Telesystems offers a thorough training experience after your
systems installation to allow you to maximize the benefits available in your
investment.
Training staff to operate telephone systems features, including customer service integration, are important training
topics. While basic etiquette is a requirement for anyone operating phones,
there are advanced training topics that can take customer service agents from
good to excellent. Their performance will directly reflect the customer
satisfaction your business needs to offer in order to stay competitive.
Because auto-attendants can do so much of the
call answering for administrative staff, they are at risk of losing the best
phone manners in their greeting. Customers can begin to feel quantity of calls
is more important than quality. Training administrative staff for short but
properly worded greetings with a friendly customer service voice will help
retain a warm customer oriented phone experience.
Basic phone etiquette topics might seem
remedial for some staff members, but it is amazing how many basic manners are
ignored in a busy office environment. Some rules that should be reviewed
during your telephone system training
should at least lightly assess those topics. Some of these rules would be to
refrain from eating or chewing gum while on the phone. Another important
topic is how to hang up the phone properly. When operators, administrators, or
customer service agents set the phone into its cradle firmly, many customers
feel as if they were rudely hung up on.
An effective exercise for telephone systems service customer experience training is to practice
active listening skills. Staff that can respond effectively in a variety of
customer service situations will create winning situations for your business.
Make sure they know the proper procedure for always asking permission before
they place someone on hold and show appreciation for customers that have had to
hold during a phone call. You may also have specific questions that you want
every customer service agent to ask callers or information they need to relay.
Including those items in training and practicing, those items will assure that
your staff is going to help your business reputation grow for great customer
and client experiences.
Office Telesystems understands that you have the
very latest and best in telephone system technology in your office, but if it
is not properly utilized and your staff is not properly trained, your
investment will provide a fraction of its worth. Contact one of our
expert sales representatives today to learn more about our products and
services. 844 544 4900 toll free, or call 972 484 4900 or 817 529 1700. You can also visit our website at www.officetelesystems.com.
