Why Do You Need Call Accounting or Call Management Software?

Why do You Need Call Accounting in your Office?

         Here are 20 Reasons:       Request a Quote

1.     Detect fraudulent phone activity. Track questionable inbound and outbound calls, helping you quickly detect problems and avert risks.

2.     Reduce Labor Cost by identifying peak calling times, adjust staff accordingly

3.     Alerts on defined trigger patterns for calls like 911, 411 and other sensitive numbers. Get 911 notification by extension, text, phone call, on screen.

4.     Facilitate timely client billing and cost recovery.  Set time/date for billing reports that automatically calculate usage and cost by client, tenant or partner.

5.     Scheduled Reports.  Email reports automatically based on preset criteria, allowing managers to respond immediately to call volume changes.  This can reduce your labor costs.

6.     Measure Campaign Responses and Effectiveness.  Know where your prospects are calling from and to which campaign or ad they are responding to.

7.     Analyze Traffic.  Capacity planning tools help you identify peak calling times and who’s calling. What-if analysis allows you to balance infrastructure needs and take proactive measures to ensure uninterrupted and efficient phone service.

8.     Flexible call costing & time-billing-Flexible options for bill back.

9.     Trunk Analysis-Eliminate underutilized trunks for cost savings

10.  Multi-site capability providing consolidated or individual office reporting 

11.  Export reports to multiple formats like Excel, Word, PDF, HTML (to view using Web browser on the internet from Web folders)

12.  Call costing with user-programmable rate plans and rate tables

13.  Automatic scheduling of all reports and data archival

14.  Time billing reports based on hourly consulting rates

15.  Completes the feedback loop on agent productivity and phone presence, telemarketing efforts and service levels

16.  Understand call distribution (IN/OUT) for agents during various times in the day and days of the week by category

17.  Wildcard searches for random/specific calls, information

18.  Import contact information from ASCII files generated by Outlook etc.

19.  Network-based remote and consolidated multi-site reporting capability

20.  A complete call management tool to increase productivity, profitability, with rapid return on investment!  Ask for a product demonstration today! See more at our Call Management Software page.

 Request a quote or call 972 484 4900/817 529 1700. Toll Free 844 544 4900.